Warranty Information

FIRMAN:

3 year warranty. Customer must first register their generator purchase through the FIRMAN Power Equipment website (scroll to the bottom). 

Step 1: Do not return unit to store or dealer!
Step 2: If a problem occurs call 1-844-347-6261 or email support@firmanpowerequipment.com
Step 3: Talk to 24 hour technical service to trouble shoot your problem.
Step 4: If problem can not be solved by phone, provide your zip code to locate one of the five authorized service centers in Puerto Rico.
Step 5: If a specific part is broken, replacement parts can be shipped directly to the customer or the service center.

Briggs & Stratton:

2 year warranty. Below is the contact information for the service center in Puerto Rico:

Grekory Equipment Corporation
Carretera #1, Km 25
Barrio Quebrada Arenas
Caguas, PR 00725
Tel: +1 (787) 272-4333/4307
Fax: +1 (787) 272-4353

Honda:

3 Year Warranty. Below is the contact information for the service center in Puerto Rico:

Bella Group
Calle Segarra Esq Calle 2 Sector Bechara
Detrás del Wendy's de la Marginal Ave. Kennedy
San Juan, PR 00919
Tel (787) 620-7010, (787) 620-5850
Fax (787) 783-5265

Ryobi:

3 year warranty. Below is the contact information for the service centers in Puerto Rico:

JJSE TOOL CENTER
URB, SIERRA BAYAMON BLOQ 31 #18
BAYAMON, PR 00961
Phone: (787) 730-8300

Grekory Equipment Corporation
Carretera #1, Km 25
Barrio Quebrada Arenas
Caguas, PR 00725
Tel: (787) 272-4333/4307
Fax: (787) 272-4353

H H PIEZA Y EQUIPO
10 CALLE JOSE HERNANDEZ
AGUADA, PR 00602
Phone: (787) 868-3741